Customer Service French

Vous parlez français couramment et vous aimez aider les clients ? Nous recherchons un French-speaking Customer Service Representative pour rejoindre notre équipe à Breda (Pays-Bas).

In this role, you will support customers from France and Belgium, mainly by phone, but also via email. You will answer customer questions, follow up on requests, and ensure customers have a positive experience using our platforms.

Dutch is not required for this role. Our working language is English. Whether you are looking for a part-time or full-time position (24–40 hours), we would love to hear from you.

Bambelo

Bambelo aims to become “The Destination Platform for Consumer Services in Europe.” We achieve this through dozens of comparison and service platforms across Europe.

We are currently active in the Netherlands, Belgium, Spain, France, and Italy, and we have ambitious plans to expand further across Europe.

From our office in the center of Breda, we connect consumers with trusted service providers. Our platforms help consumers easily find the right professional, whether it is a real estate agent, painter, or another service provider.

Our core strengths are lead generation and relationship management, bringing supply and demand closer together.

Your role as Customer Service France

As a French-speaking Customer Service Representative, you will be responsible for supporting customers from France and Belgium.

Your daily tasks include:

• Handling customer service requests and return requests from consumers

• Contacting customers by phone to ask about their experience on our platform

• Supporting customers via email

• Investigating customer questions and ensuring you fully understand their needs

• Deciding whether a lead meets the return criteria of our partners

• Working closely with the marketing and sales teams to improve the customer experience

You enjoy talking to customers, asking the right questions, and finding solutions.

Your future DNA and team

At Bambelo, our culture and people are at the heart of everything we do.

You will join a team with an energetic and entrepreneurial mindset. We value personal responsibility, freedom, data-driven decisions, proactivity, and a solution-oriented approach.

Your colleagues include Customer Service specialists, Partner Happiness Managers and Business Development Managers. Collaboration between teams is essential to ensure both customers and partners have the best possible experience.

Your profile

We are looking for someone who enjoys customer contact and speaks French fluently. Dutch is not required for this role. Our working language is English.

• You live within approximately 20 km of Breda.

• Native or fluent French (spoken and written)

• Available 24–40 hours per week

• You enjoy customer contact and phone conversations

• You are organized and able to prioritize tasks

• You are proactive, independent, and solution-oriented

• You feel confident making customer service phone calls

This is what we offer you

🏠 Possibility to work from home in consultation
🚆 Easy to reach by public transport
🚗 Free parking available
🥗 Lunch at the office and lots of social activities
💆‍♀️ Great extras such as company massage every two months and mental health platform OpenUp
💰 A competitive salary that matches your experience
🛡️ A solid pension scheme
🏆 Voted by Indeed to be one of the best employers in the Netherlands with a score of 4.9 out of 5!