Customer Service Representative French

Vous êtes de langue maternelle française et vous aimez aider les clients ? We're looking for a French-speaking Customer Service Representative to join our team in Breda, the Netherlands — on a flexible, on-call basis (oproepbasis) for 12 to 20 hours per week.

Bambelo

Bambelo aims to become “The Destination Platform for Consumer Services in Europe.” We achieve this through dozens of comparison and service platforms across Europe.

We are currently active in the Netherlands, Belgium, Spain, France, and Italy, and we have ambitious plans to expand further across Europe.

From our office in the center of Breda, we connect consumers with trusted service providers. Our platforms help consumers easily find the right professional, whether it is a real estate agent, painter, or another service provider.

Our core strengths are lead generation and relationship management, bringing supply and demand closer together.

Your role as Customer Service French

As a French-speaking Customer Service Representative, you will be in direct contact with consumers who have submitted a request through one of our platforms.

You mainly contact customers by phone. By asking open and relevant questions and listening carefully, you find out exactly what the customer is looking for.

You compare their request with the services offered by our partners and determine which category the request belongs to. You then make sure all relevant information is correctly recorded in our CRM system.

Your responsibilities include:

• Contacting French-speaking customers by phone

• Asking the right questions to understand their situation and needs

• Helping customers with questions about their request or our platform

• Assessing and categorizing customer requests

• Handling customer service and return requests

• Recording relevant information accurately in our CRM system

• Using your communication skills to create the best possible match between consumers and our partners

• Supporting customers via email when needed

You don't need previous customer service experience. We will teach you everything you need to know. What matters most is that you enjoy talking to people and feel comfortable picking up the phone.

Dutch is not required for this role. Our working language is English, and you'll mainly speak French with our customers.

This is a part-time, on-call position (oproepbasis) of 12 to 20 hours per week — you decide how many hours you're available. Right now, this role is weekdays only: no evening shifts and no weekend work. You'll be trained on-site at our office in Breda for the first 2 to 4 weeks, on weekdays during daytime hours. Every month, you'll agree on your schedule together with your manager.

Your future DNA and team

At Bambelo, our culture and people are at the heart of everything we do.

You will join a team with an energetic and entrepreneurial mindset. We value personal responsibility, freedom, data-driven decisions, proactivity, and a solution-oriented approach.

Your colleagues include Customer Service specialists, Partner Happiness Managers and Business Development Managers. Collaboration between teams is essential to ensure both customers and partners have the best possible experience.

Your profile

We're looking for someone who enjoys customer contact and speaks French fluently.

• Native French (spoken and written)

• You live within approximately 20–30 km of Breda

• Available on-call for 12–20 hours per week, on weekdays (no evenings or weekends required)

• You enjoy phone conversations and genuine customer contact

• You are organized and know how to prioritize

• You are proactive, independent, and solution-oriented

• You feel confident making customer service phone calls

• No experience? No problem — we'll teach you everything you need to know

This is what we offer you

📅 A flexible part-time job for 12–20 hours per week on an on-call basis. You tell us how many hours you are available.

☀️ Daytime working hours from Monday to Friday – no evening or weekend shifts.
📍 A great office in the centre of Breda.
🌍 An international working environment where Dutch is not required.
🤝 An enthusiastic, ambitious and supportive team.
💡 Freedom and trust to contribute your own ideas.
🍽️ Extensive lunch at the office, social activities and a company massage once every two months.
💰 An all-in salary, meaning your holiday allowance and holiday hours are paid out directly.
🏆 Work at one of the highest-rated employers in the Netherlands on Indeed, with a score of 4.9 out of 5.