Customer Service Italy

We’re looking for a Partner Support Specialist (Customer Service) who loves helping people succeed. You’ll be the go-to person for our Italian partners and customers — the one who solves problems, spots opportunities, and keeps everything running smoothly.

In this role, you will be responsible for a variety of tasks related to supporting our partners. This includes answering partner inquiries, following up on unpaid invoices, and handling returns processing.

Bambelo

At Bambelo, we connect people with the services they need – from painters and real estate agents to landscapers and beyond. Through our network of comparison and service platforms across Europe, we make it easy for consumers to find trusted professionals, and for businesses to grow.

We’re already active in multiple countries, and now we’re ready to expand further in Italy – and that’s where you come in!

Your role as Partner Support Specialist Italy

Your days will be diverse — from answering partner questions and supporting their growth, to assisting customers and managing payments. You’ll make sure everyone you interact with feels heard, supported, and valued.

Partner Support 

• Support partners with day-to-day operational matters, such as returns or unpaid invoices.

• Respond to partner questions about accounts, invoices, and processes.

Finance

• Manage invoices and payments from partners.

• Monitor outstanding payments and follow up when needed.

• Handle refund requests and explain financial matters clearly.

Customer Service

• Support Italian customers with their questions about our services.

• Process return requests and communicate solutions clearly.

• Ensure customers have a smooth and positive experience.

Your future DNA and team

At Bambelo, our people are at the heart of everything we do. You’ll join a close-knit, energetic team where we work together with a healthy mix of responsibility, freedom, and fun. We value proactivity, data-driven decision-making, and a solution-oriented mindset. Your entrepreneurial spirit will have plenty of room to grow! 🚀

The sales team, which you will be part of, consists of social and driven colleagues, and you’ll collaborate closely with your direct Italian colleague to ensure our clients receive the best possible service. Our business is internationally oriented – besides the Netherlands, we are active in Belgium, France, Italy, and Spain. This means you’ll work with colleagues from various nationalities, and English is our main company language.

We encourage self-managing teams and close collaboration between departments. Together, we go all out to keep both our consumers and partners happy! 🎯

Your profile

You are organized, accurate, and enjoy helping others. You work well with colleagues and take pride in providing smooth and reliable support.

We’re looking for someone who:

• Speaks and writes fluent Italian (C2/native level) and is comfortable working in English.

• Lives near Breda (max. 50 km)

• Has experience in administration, customer service or finance.

• Feels confident working with numbers, invoices, and financial processes.

• Isn’t afraid to discuss payments and financial topics with partners in a clear and friendly way.

• Works independently, prioritizes effectively, and takes initiative.

• Enjoys helping businesses grow and building long-term partnerships.

This is what we offer you

📅 A flexible on-call position between 16 and 28 hours per week - you decide how many hours you’re available.

📍 A fun and welcoming workplace right in the heart of Breda.

🤝 Work in an enthusiastic, ambitious, and supportive team where everyone helps each other out.

🍽️ Delicious team lunches, fun social activities, and a monthly office massage.

💰 An all-in salary — your holiday pay and vacation days are paid out directly, so everything goes straight into your account.

🏆 Work at one of the best employers in the Netherlands, according to Indeed — and our own colleagues (score: 4.9 out of 5!).