Customer Service Spain

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Customer Service Spain

Part-time · Breda

Are you someone who gets energy from helping customers and do you speak fluent Spanish? As a customer service employee, you will be responsible for processing return requests from our office in the Netherlands. You will have personal contact with consumers in Spain over the phone every day. Are you looking for a part time job and flexible working hours? Then we are looking for you!

Bambelo

We aspire to become "The Destination Platform for Consumer Services in Europe." We achieve this through dozens of comparison and service platforms across Europe. Currently, we are active in the Netherlands, Belgium, Spain, France, and Italy, and we have ambitious plans to further expand into more European countries to realize our dream.

From our office in the center of Breda, we actively connect our affiliated partners from different countries with interested consumers. We bring demand and supply closer together. The diversity in service and product providers is extensive, ranging from a suitable real estate agent to the very best painter.

In total, we serve dozens of industries and connect tens of thousands of consumers to businesses each month. Our focus is on what we excel at: making it as easy as possible for consumers to connect with specialists and helping our partners gain new customers and revenue growth!

Your role as Customer Service Spain

For this position, an excellent command of the Spanish language and a deep understanding of the culture and customs in Spain are of great importance. As a member of our Consumer Happiness Team, you will check requests from consumers that can be returned by companies. You will call the consumer to ask whether they have been helped well via our website, ask further questions and get to the real question from the consumer. The trick is to ask the right questions at the right time. Competencies such as planning and working accurately are important here. You decide whether the lead falls within the return policy or not. Therefore it is important that you dare to make choices. Because you are in frequent contact with consumers, you are an important link between the marketing and sales departments.

Your future DNA and team

The Bambelo culture and colleagues are by far the most important within Bambelo. You will become part of a team with energetic DNA. We attach great value to personal responsibility, freedom, data, proactivity, and a solution-oriented approach. We try to stimulate your entrepreneurship and fun is central to everything we do!

Your team will consist of energetic and social colleagues. You will work together often with the other Partner Happiness Managers, Business Development Managers, and the Consumer Happiness team. We encourage self-managing teams and also collaboration between the various departments. Together we will do everything we can to make our consumers and partners as happy as possible!

Your profile

  • You live near Breda, within a maximum distance of approximately 50 km;

  • 100% grasp of the Spanish language (native spoken and written);

  • You enjoy having contact with consumers;

  • You can prioritize well;

  • You are proactive, independent, and a problem solver.

This is what we offer you

  • Flexible working hours;

  • Option to work (partially) from home;

  • Lots of room for your own ideas and initiative;

  • Growth opportunities;

  • Lunch at the office and lots of social activities;

  • Great extras such as discount on a gym subscription, and a monthly company massage;

  • Voted by Indeed to be one of the best employers in the Netherlands with a score of 4.8 out of 5!



Are you enthusiastic and do you want to apply?

Great! We would like to hear from you about why you want to join us. Please leave your resume and cover letter with us, and we will get in touch with you as soon as possible. If you would like to know more or have any questions regarding this vacancy, please feel free to contact our HR department at 076 30 60 253 or via email.