Customer Service Spain

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Customer Service Spain

Part-time · Breda

Do you love helping people and speak fluent Spanish? Then we might have the perfect job for you! As part of our Customer Service Team in Breda (in the south of the Netherlands), you will handle return requests and have daily phone contact with consumers in Spain. Looking for a part-time role (starting from 16 hours a week) with flexible working hours?

Let’s talk, we are looking for someone just like you!

Bambelo

We aspire to become "The Destination Platform for Consumer Services in Europe." We achieve this through dozens of comparison and service platforms across Europe. Currently, we are active in the Netherlands, Belgium, Spain, France, and Italy, and we have ambitious plans to further expand into more European countries to realize our dream.

From our office in the center of Breda, we actively connect our affiliated partners from different countries with interested consumers. We bring demand and supply closer together. The diversity in service and product providers is extensive, ranging from a suitable real estate agent to the very best painter.

Our platforms bridge the gap between the consumer and affiliated companies, bringing demand and supply closer together. The diversity of service and product providers is extensive; from a suitable real estate agent to the very best painter. This allows us to focus on what we excel at: lead generation and relationship management of direct clients.

Your role as Customer Service Spain

For this role, it's important that you speak and write Spanish fluently and that you understand the culture and habits in Spain. As part of our Consumer Happiness Team, you will be the one checking requests from consumers to see if they match the return policy of our partners.

You will call consumers to ask how their experience on our platform was, dive a bit deeper into their question, and make sure you really understand what they need. Asking the right question at the right time, that’s your superpower.

You work accurately, can plan your tasks well, and you are not afraid to make clear decisions. You decide whether a lead meets the return criteria or not.

Since you’re in close contact with consumers, you will also be an important link between our marketing and sales teams.

Your future DNA and team

The Bambelo culture and colleagues are by far the most important within Bambelo. You will become part of a team with energetic DNA. We attach great value to personal responsibility, freedom, data, proactivity, and a solution-oriented approach. We try to stimulate your entrepreneurship and fun is central to everything we do!

Your team will consist of energetic and social colleagues. You will work together often with the other Partner Happiness Managers, Business Development Managers, and the Consumer Happiness team. We encourage self-managing teams and also collaboration between the various departments. Together we will do everything we can to make our consumers and partners as happy as possible!

Your profile

  • 📍 You live near Breda, within a maximum distance of approximately 20 km;

  • 🇪🇸 100% grasp of the Spanish language (native spoken and written);

  • 😊 You enjoy having contact with consumers;

  • 🧠 You can prioritize well;

  • 📞 You are confident in making phone calls;

  • 💪 You are proactive, independent, decisive and a problem solver.

This is what we offer you

  • 🕒 Flexible working hours;

  • 🏠 Possibility to work from home in consultation; 

  • 🥗 Lunch at the office and lots of social activities;

  • 💆‍♀️ Great extras such as discount on a gym subscription, and a monthly company massage;

  • 🛡️ A solid pension scheme

  • 🏆 Voted by Indeed to be one of the best employers in the Netherlands with a score of 4.8 out of 5!

Are you enthusiastic and do you want to apply?

Great! We would like to hear from you about why you want to join us. Please leave your resume and cover letter with us, and we will get in touch with you as soon as possible. If you would like to know more or have any questions regarding this vacancy, please feel free to contact our HR department via email (HR@Bambelo.com).

The Destination Platform of Consumer Services in Europe Bambelo now operates more than 25 vertical platforms to connect consumers who look for offers and partners who offer services. From our Headquarter in Breda we are actively connecting partners in the Netherlands, Belgium, Spain, France and Italy with interested consumers, building our pan European service platform for all services imaginable. Through effective marketing we are able to match only those consumers who look to connect with our partners. Meanwhile we help our partners become successful by making it as easy as possible to connect with consumers, allowing them them to focus on what they do best; providing the best service possible for consumers.

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